Weekly topic: Brand Presence a…

Weekly topic: Brand Presence and Reflection at Year End

EthicalBrands.com concludes the series on brands at Christmas by discussing the presence of brands in 2… Read More
lucysolorzano 4 years ago
 
2015: A Grey Year for Guatemal…

2015: A Grey Year for Guatemalan Brands

Elizabeth Rojas critizises the conservative strategies of many brands and exhorts them to build a more emot… Read More
lucysolorzano 4 years ago
 
Face to Face:Brand Presence an…

Face to Face:Brand Presence and Reflection at Year End

Luis Fernando Alejos and Zully de la Roca conclude the series on brands by discussing brand presence an… Read More
lucysolorzano 4 years ago
 
Home » Tag Archives: customer service

Tag Archives: customer service

Bret Easton Ellis on Living in the Cult of Likability

Photo credit: planetc1 via Visualhunt / CC BY-SA

08/12/2015 By Bret Easton Ellis for Turning Points (a NY Times  magazine that explores what critical moments from this year might mean for the year ahead) Turning Point: Uber becomes one of the world’s most valuable start-ups. On a recent episode of the television series “South Park,” the character Cartman and other townspeople who are enthralled with Yelp, the app that …

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A 68-year-old man just sued Apple for deleted honeymoon photos, and won

iPhone conference boring

02/12/2015 Via The Daily Dot: Deric White, a 68-year-old London retiree, just fought Apple and won. He sued the company after he took his iPhone into a local Apple Store and, upon getting it back from servicing, discovered that employees had erased everything on his phone without asking him if he’d backed it up anywhere. White asked for £5,000, and was …

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Continuing Love For Paris and Thoughts About Humanity

Paris sunset landscape by Moyan Brenn

19/11/2015 By Romi Moondi, published on Confessions of a Chick in Paris It’s been less than a week since the attacks in Paris, and before I ruminate and pontificate on the city of lights and the world at large, it’s an incredibly sad thing. So many people lost, so many friends and families who must be suffering immensely right now…it …

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5 Reasons Why ‘Asking’ Is an Essential Skill for Every Entrepreneur

May I ask by Siebuhr on Flickr

03/10/2015 Via Entrepreneur By Moe Kittaneh How do you feel about asking for what you want or need? If words like shy, nervous, anxious or even apathetic describe you in this context, you could be missing out on a good many opportunities. Whether it’s favors, negotiations, or routine interpersonal communications you’re seeking, taking the initiative to ask and knowing how to do …

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Korean Honey Butter Chip Hysteria Has Created a Snack Black Market

Tony Yoon has asked me to do the Spicy Noodle Challenge (and he sent honey butter chips, too)!

28/08/2015 Via Munchies Vice: Whether it be the mass explosion of the selfie stick (which has led to governmental regulations and even penalties for those caught owning or selling unregistered sticks) or the strange Spam gift sets that pervade the nation during the holidays, South Korea’s collectivist instinct can be a powerful phenomena when combined with the nation’s enthusiastic consumerism. The …

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Colorado Court Rules Against Baker Who Refused to Serve Same-Sex Couples

funny wedding cake bride bags her groom

13/08/2015 Vía The New York Times: A state appeals court in Colorado ruled Thursday that a baker could not cite religious beliefs in refusing to make wedding cakes for same-sex couples. The decision is the latest in a series of similar rulings across the country that have been cheered by civil rights groups but attacked by conservative Christians as assaults …

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Redesigned Ladies’ Restroom Icon Cleverly Skirts the Skirt

redesigned ladies' restroom by Someone

Via Wired: THINK BACK TO the last time you went in search of a bathroom at the airport. Of the two available entrances, you picked one, without consciously thinking about how the respective pictograms depict the sexes—men with narrow hips and women in A-line dresses. The images are as expected and predictable as gravity, pulling you toward your gendered option. …

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Why Airlines Want You To Suffer

Chubu International Airport Creative Commons Flickr

Via The New Yorker: This fall, JetBlue airline finally threw in the towel. For years, the company was among the last holdouts in the face of an industry trend toward smaller seats, higher fees, and other forms of unpleasantness. JetBlue distinguished itself by providing decent, fee-free service for everyone, an approach that seemed to be working: passengers liked the airline, …

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United Airlines Removes Girl With Autism From Flight

family removed from United Airlines flight

Via Good Magazine: Last week, an Oregon family was forced to evacuate a United Airlines flight during a layover in Houston after their 15-year-old teen with autism made the flight crew uncomfortable, according to NBC News. Dr. Donna Beegle has filed a complaint against the airline, claiming the crew acted “without compassion” in their treatment of her daughter Juliette, who became …

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PayPal Punished: What Does That Mean for Ecommerce?

paypal earning screenshot

Via Hubspot Blogs: What is an ecommerce company to do when one of their “most trusted” payment options gets a big slap on the wrist from the US Treasury? Most are learning right now, though data isn’t yet available to report. So, what exactly happened, and how might it affect your small to medium ecommerce business? Apparently, PayPal disregarded US …

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